Privacy Policy

Data controller

The data controller for personal data collected through this website is the company that publishes it, identified below. For any question about your personal data, please write to us via the website’s Contact page (/en/contact), stating the purpose of your request.

Processing is governed by Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data and its implementing decree, under the supervision of the CNDP (Commission Nationale de contrôle de la protection des Données à caractère Personnel).

Data we collect

We only collect the data you choose to enter in our forms. Depending on the form, this may include:

• identity and business contact details: full name, company, business email address, phone number (optional), country and city;
• project context: industry, number of sites and cameras, existing infrastructure, request type;
• a description of your needs and your answers to industry-specific questions;
• your preferred contact method and the language of the page from which the request was sent;
• your consent to the processing of your request, together with its date and time.

Purposes and legal basis

This data is used solely to respond to your business enquiry and follow it up: getting in touch, understanding your requirements, preparing a demo, audit or proposal, and any subsequent exchanges related to that request.

Processing is based on the consent you give when submitting the form and on the pre-contractual steps taken at your request. We do not sell or rent your data, and we do not use it to build lists for third parties.

We do not carry out any automated decision-making or profiling based on the information you submit.

Hosting, access and recipients

Requests are stored in a PostgreSQL database running on a virtual private server (VPS) rented from the hosting provider OVH, whose details appear in the identification block below.

Only authorised VIDEO.MA staff can view this data, through a back-office protected by authentication. When a request is received, an email notification may be sent to the sales team and an acknowledgement email may be sent to you.

Where necessary, your data may be shared with the technical providers responsible for hosting and email delivery, strictly within the scope of their services, or with public authorities where required by law.

IP addresses and abuse prevention

To protect our forms against automated and bulk submissions, the sender’s IP address is used temporarily, in memory, to rate-limit requests. It is not stored with your request.

Retention period

Prospect data is kept for no longer than three years from your last contact with us or our last exchange. After that period, it is deleted or anonymised.

If your request leads to a contractual relationship, the data required to perform the contract and to meet our legal obligations, including accounting requirements, is kept for the periods set by applicable regulations.

Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration: encrypted connections between your browser and the website (HTTPS), back-office access restricted to authorised staff and protected by authentication, isolation of the database and backups.

As no system is completely secure, please do not include in the forms any sensitive information that is not needed to assess your request, such as login details, passwords or surveillance footage.

Your rights

Under Law No. 09-08, you have the following rights regarding your data:

• the right to be informed about processing that concerns you;
• the right of access to your data and to obtain a copy of it;
• the right to have inaccurate or incomplete data corrected, and deleted where its processing is no longer justified;
• the right to object, on legitimate grounds, to the processing of your data, and the right to object free of charge to its use for marketing purposes.

Exercising your rights and complaints

To exercise your rights, send your request via the Contact page (/en/contact). To protect your data, we may ask you to verify your identity. We aim to respond promptly and in any event within the time limits set by the regulations.

If, after contacting us, you believe your rights have not been respected, you may lodge a complaint with the CNDP. If you are based in the European Union, the General Data Protection Regulation (GDPR) may also apply to certain processing, in which case you may contact the data protection authority in your country.

We may update this policy to reflect changes to the website or to the regulations. The date of the latest update is shown at the top of this page.